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User avatar
By jonny.ohlsson
#406
What are some tools you use to communicate with other team members about projects and other aspects of work. Besides the regular social media communication and texting/calling.

I am working at a local "Best Buy" type store right now as one of three "Digital Marketing Specialist". I have been there for about 3 months now and the communication and processes they have are very dated and things seem to get lost. We use Outlook for emails and basically everything is routed to emails. From there we communicate through outlook, verbally/texting and phone calling. Information on to do lists are put on Evernote which is alright but I want to possibly pitch the boss on allowing us to use a messaging application or some other form of communication that ties everything into one.

Ie. Slack which is basically Discord which is what a lot of gamers use to communicate on.

I think having something like slack would be beneficial to use due to having so many things on the go. We are one of the biggest Ecommerce websites in Niagara Region. Our website is on Wordpress and we have about 4000 products online. We upload products and bundles daily also making them ourselves. All while adjusting pricing and abiding by Price lists from all the different brands which are listed on our website. We are looking into a program called ChannelAdvisor and I'm pretty sure we are going with them but it is VERY costly for the boss. This will help us have one dashboard as we don't only upload products to our site but we also manage 3 thirdparty websites with pricing and uploading individually. Amazon Newegg and Shop.ca.

Any tips and tools that you guys would advise on checking out would be of great help as right now our processes are lagging I feel.

:mrgreen: Anyways looking forward to hearing some answers.
User avatar
By Robert O'Kruk
#407
Hey Johnny,

Using a combination of Outlook, verbal communication, texting and phone calling sounds downright unorganized! I know that using a process like that probably leads to a lot of things "falling through the cracks" which just hurts everyone involved, whether it's time lost, or angry customers, strong communication organization within teams is essential for improving teamwork and overall work quality in any setting I can think of.

Challenge 1 - whatever you pitch, and if you change will likely be met with some resistance. People don't like change! Especially related to how they do things everyday. Be prepared for this and have a plan to address people holding back to changes you implement.

I used a TON (both paid and free) of productivity, messaging and organizational products and services across a variety of teams. Here are the ones that consistently stood out both with myself, and other successful individuals I have worked with.

All of these are free / have free versions available:

Google Apps

- Gmail (so much better than outlook)
- Google Drive (Docs, Sheets & More)

Others:

- For messaging Slack is pretty damn good (tip: organize your convos into channels)
- For following up on Gmail messages. Boomerang is the most helpful app I have ever discovered for email. I swear by it.
- For task management, check out Asana & Trello (I would vote Asana over Trello for this)

Whatever variety of tools you use, you need to setup processes so that everyone does things / communicates the same way where it makes sense. Your goal should be to use these tools to create "Freedom Within a Framework".

You're making changes and using new things to improve your output, free up time wasted on boring communication management , leaving time to be spend on the real challenges. Freedom Within a Framework does not limit or create unnecessary rules for people, it provides a structured way to work together with others in a mutually beneficial way.

Let me know if you have any specific challenges along the way!
User avatar
By dljoymi
#774
Hi Johnny, BTDT it's a full-time job keeping up with all those things!

Seems like there are 3 main areas to address:
1. Web team action items/status & communications
2. External partner status updates.
3. Internal status updates & communications

As mentioned, getting change implemented is crazy hard. Here's how I've tackled:
1. Web team - your team will be the most interested in streamlining.
a. Asana - workflow, task management. It's device agnostic and has an app. You can send emails from Outlook to Asana if you need to action it.
b. Slack - team communication. Pretty sure it integrates with Asana.

2. External & Internal status updates & communications. You'll most likely be working with other corporations who have Microsoft. Google is fantastic but doesn't play well with Outlook. Plus Microsoft Office (PC version) has amazing integration options. Google 'how to use OneNote for Project Management'
a. Outlook - email; calendar - use the flags, assign follow up, use the reminders.
b. OneNote - Status sheets, meeting notes, assign tasks. It integrates seamlessly with Outlook (PC only, not Mac). Create a Notebook for main subject and pages by item. You can link to other pages and documents on your hard drive within a page.
WebEx - IM (You can do a screen grab of any pertinent CYA stuff and put in OneNote)
Join.Me - for those times when no one can make screen sharing work via WebEx!
User avatar
By chunsa
#930
I work as a customer support agent for an Australian company and there are only two people (me included) who are working remotely - in the Philippines.

Here are the tools that we use for communication:

1. Gmail
2. Google Drive - really helpful for sharing docs, sheets, etc
3. Asana - for assigning tasks whether its a group or individual project
4. Slack - great for communicating with the team especially when I'm one of the few who does remote working. Also, they updated the app with a thread messaging feature, so it's really good! (Side note: I carry my mobile phone w/ me at all times so if there's an emergency, my colleagues slack me right away and vise versa).
User avatar
By Ben
#948
I'm a remote web developer and blogger, currently working from Barcelona, Spain. Everything I do is online based so I'm trying to have everything in the cloud.

Day-to-day:
- Google Drive / Gmail: just painless to use when the whole organisation is also using it. I'm amazed at how they made document sharing, collaboration and editing so easy.
- Slack: both for communication inside the company as well as various community Channels to connect for local startup scene or side project.
- Bitbucket: for coding related things although we manage all the task with the next tool
- Asana: project management, scheduling, tasks. Pretty much anything that can't be done with the previous tools. I'm not actually a big fan of Asana but couldn't find anything else yet.

Others:
- Meetup: pretty big here in spain. You can find a lot of work opportunities just going to events. Trying to limit events at a couple per week.
- Daysk: small app to book coworking places. Started in Barcelona so probably not very useful in other countries than Spain yet. But definitely changed the way I work on the go. Committing to the same coworking for full months was never my thing. Might be very personal I love to go to 2 or 3 different ones every week, for half days. This way to meet a lot of people and also find a lot of work that way.
User avatar
By CameronM
#1206
Our team uses Gmail, Google Drive, Dropbox, Slack and Podio. I find these tools very easy to use and have improved our efficiency. Worked well for us. We've been using these for years.
User avatar
By craigchilds94
#1635
Hey,

I'm a web developer for an entirely remote agency. We're situated over many timezones and locations so finding the right tools to help us work together effectively is often difficult. We primarily make use of the following tools:

1. Slack
2. GMail
3. GDrive
4. Dropbox
5. Toggl
6. Trello
7. Bitbucket
8. Screenhero
9. Docker
10. Sneek

I'm a lead developer of Sneek, an always on snapshot/video call app which makes working remotely easier, more fun and more like working in an office. It brings you and your colleagues. We built it for ourselves and we highly recommend other remote workers/teams give it a try! Prior to developing Sneek we used a service called Sqwiggle, which unfortunately shut down :(

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