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By jonny.ohlsson
#406
What are some tools you use to communicate with other team members about projects and other aspects of work. Besides the regular social media communication and texting/calling.

I am working at a local "Best Buy" type store right now as one of three "Digital Marketing Specialist". I have been there for about 3 months now and the communication and processes they have are very dated and things seem to get lost. We use Outlook for emails and basically everything is routed to emails. From there we communicate through outlook, verbally/texting and phone calling. Information on to do lists are put on Evernote which is alright but I want to possibly pitch the boss on allowing us to use a messaging application or some other form of communication that ties everything into one.

Ie. Slack which is basically Discord which is what a lot of gamers use to communicate on.

I think having something like slack would be beneficial to use due to having so many things on the go. We are one of the biggest Ecommerce websites in Niagara Region. Our website is on Wordpress and we have about 4000 products online. We upload products and bundles daily also making them ourselves. All while adjusting pricing and abiding by Price lists from all the different brands which are listed on our website. We are looking into a program called ChannelAdvisor and I'm pretty sure we are going with them but it is VERY costly for the boss. This will help us have one dashboard as we don't only upload products to our site but we also manage 3 thirdparty websites with pricing and uploading individually. Amazon Newegg and Shop.ca.

Any tips and tools that you guys would advise on checking out would be of great help as right now our processes are lagging I feel.

:mrgreen: Anyways looking forward to hearing some answers.
User avatar
By Robert O'Kruk
#407
Hey Johnny,

Using a combination of Outlook, verbal communication, texting and phone calling sounds downright unorganized! I know that using a process like that probably leads to a lot of things "falling through the cracks" which just hurts everyone involved, whether it's time lost, or angry customers, strong communication organization within teams is essential for improving teamwork and overall work quality in any setting I can think of.

Challenge 1 - whatever you pitch, and if you change will likely be met with some resistance. People don't like change! Especially related to how they do things everyday. Be prepared for this and have a plan to address people holding back to changes you implement.

I used a TON (both paid and free) of productivity, messaging and organizational products and services across a variety of teams. Here are the ones that consistently stood out both with myself, and other successful individuals I have worked with.

All of these are free / have free versions available:

Google Apps

- Gmail (so much better than outlook)
- Google Drive (Docs, Sheets & More)

Others:

- For messaging Slack is pretty damn good (tip: organize your convos into channels)
- For following up on Gmail messages. Boomerang is the most helpful app I have ever discovered for email. I swear by it.
- For task management, check out Asana & Trello (I would vote Asana over Trello for this)

Whatever variety of tools you use, you need to setup processes so that everyone does things / communicates the same way where it makes sense. Your goal should be to use these tools to create "Freedom Within a Framework".

You're making changes and using new things to improve your output, free up time wasted on boring communication management , leaving time to be spend on the real challenges. Freedom Within a Framework does not limit or create unnecessary rules for people, it provides a structured way to work together with others in a mutually beneficial way.

Let me know if you have any specific challenges along the way!
User avatar
By dljoymi
#774
Hi Johnny, BTDT it's a full-time job keeping up with all those things!

Seems like there are 3 main areas to address:
1. Web team action items/status & communications
2. External partner status updates.
3. Internal status updates & communications

As mentioned, getting change implemented is crazy hard. Here's how I've tackled:
1. Web team - your team will be the most interested in streamlining.
a. Asana - workflow, task management. It's device agnostic and has an app. You can send emails from Outlook to Asana if you need to action it.
b. Slack - team communication. Pretty sure it integrates with Asana.

2. External & Internal status updates & communications. You'll most likely be working with other corporations who have Microsoft. Google is fantastic but doesn't play well with Outlook. Plus Microsoft Office (PC version) has amazing integration options. Google 'how to use OneNote for Project Management'
a. Outlook - email; calendar - use the flags, assign follow up, use the reminders.
b. OneNote - Status sheets, meeting notes, assign tasks. It integrates seamlessly with Outlook (PC only, not Mac). Create a Notebook for main subject and pages by item. You can link to other pages and documents on your hard drive within a page.
WebEx - IM (You can do a screen grab of any pertinent CYA stuff and put in OneNote)
Join.Me - for those times when no one can make screen sharing work via WebEx!

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